Refund policy
Returns & Refunds
Due to the handmade and hygienic nature of our products, we do not offer returns or exchanges for change of mind.
Please choose carefully before purchasing.
If your order arrives damaged, faulty, or you receive the incorrect item, please contact us as soon as possible within 7 days of receiving your order at workshop@stoneandfield.com.au so we can assess the issue and make it right.
To help us process your request, please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
If a return is approved, we will provide instructions for returning the item.
Returned items must be unused and in original condition.
Items sent back without prior approval will not be accepted.
Handmade Variations
Each Stone & Field piece is handmade in small batches. Slight variations in colour, texture, pattern placement, and finish are part of the handmade nature of our products and are not considered faults.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be processed back to your original payment method. Please allow time for your bank or payment provider to process the transaction.
Sale Items
Sale items, clearance pieces, custom orders, and gift cards are not eligible for return or refund for change of mind.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law.